Question 1

What are your opening hours?

Accepted Answer

Our shop is open from 12pm until 11pm Tuesday to Saturday and 12pm until 9pm on Sunday

Question 2

Do you offer free delivery?

Accepted Answer

We deliver free of charge anywhere within a three-kilometre radius for orders of £70 or more.  If your order is less than £70, please call us on +44 (0)20 3876 0260.

Question 3

When can I expect delivery?

Accepted Answer

For all orders placed by 5 pm, we offer a next-day delivery service.  In some circumstances, depending on the delivery location, we may be able to deliver on the same day if you call us on +44 (0)20 3876 0260 by 2pm.

Question 4

I have placed an order online but have not received a purchase confirmation.  How do I know if my order has been accepted?

Accepted Answer

Please check your ‘Junk’ or ‘Spam’ folder.  If you still cannot find the order confirmation, please call us on +44 (0)20 3876 0260.

Question 5

Can I place an order online and collect it from your shop?

Accepted Answer

Yes.  When ordering online, simply select ‘Click and Collect’ from the delivery options when checking out.  We aim to have your order ready for you within a maximum of ninety minutes.  If you require it sooner, please call us on +44 (0)20 3876 0260.

Question 6

Do you keep my payment card details?

Accepted Answer

We do not store any payment card information.

Question 7

My order is a gift.  Can I include a message?

Accepted Answer

Yes.  If you are ordering online, there is an option to a add a note before you check out.  You can let us know it is a gift and include a message which will be hand-written on a gift card and included with your order.

Question 8

Do you sell gift vouchers?

Accepted Answer

Yes.  You can order these online or purchase them at our shop.

Question 9

Do you hold wine tastings?

Accepted Answer

Yes.  We hold wine tastings and pop-up events.  If you join our wine club,(https://www.dionysuswines.co.uk) you will receive notifications of when the tastings and events are taking place.  You can also get in touch with us to book a wine tasting for two or more people.  Call us on +44 (0)20 3876 0260.

Question 10

Do you sell Kosher wines?

Accepted Answer

Yes - we have a specially curated selection of Kosher wines.

Question 11

Do you sell vegan or organic wines?

Accepted Answer

Yes - we stock a selection of vegan and organic wines.

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